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Complaints
Complaints

As more people choose to travel, infringement upon legal rights may occur. Here we outline complaint procedures.


-Complaint Premise


According to Chinese stipulations, tourist complaints apply only to matters that occur within China.

Complaints must apply to travel activities only.

In submitting a complaint, be specific about who is complaining, the exact nature of the complaint, and the facts.


-Complaint Range


You should submit a complaint:


If you think your travel agency has failed to offer you appropriate service

If you think your agency did not execute the agreed-upon contract

If you think your agency has caused bodily injury or property damage

If your tour guide or driver inappropriately asks for tips or forces you to give tips

If you think your agency is being dishonest, prejudicing your rights.

If you determine that your interests have been infringed upon during your visit in China


-How to Complain


You should first contact the related department by telephone to report your travel activities where you feel your rights have been violated. You may be asked to prepare a formal written statement.


Be specific in your complaint; include details about the travel agency, transportation, tour guide, hotel, etc. Include a statement about your pecuniary losses, and/or request for the investigation of legal responsibility.


Include supporting documents with personal information in detail, including your name, gender, nationality, occupation, age, etc. Allow 15- 45 days to handle your claim.


-Where to Complain


Tourism Quality Supervision and Management Offices in China


CNTA (China National Tourism Administration)

TelFaxOffice HoursPostal Code
010-65275315010-65201522/6512209608:30-12:00;
14:30-17:00
100740
AddressNo.Jia 9, Jianguomennei Dajie, Beijing

Beijing

TelFaxOffice HoursPostal Code
010-65130828010-65158251/6515825508:30-12:00; 14:30-17:00100022
AddressRoom 1001, Beijing Tourism Building, No.28, Jianguomenwai Dajie, Beijing

 


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