Yunnan Travel Tips
Search for a Tour
  • Kunming
  • Dali
  • Lijiang
  • Shangrila
  • Yuanyang
  • Jinghong
  • Beijing
  • Xian
  • Shanghai
  • Guilin
  • Chengdu
  • Guangzhou
Start City
Search for a Tour
Wechat: Adventure-China
Have a question? Ask us here
Yunnan Tour Feedbacks

As more people choose to travel, infringement upon legal rights may occur. Here we outline complaint procedures.

-Complaint Premise

According to Chinese stipulations, tourist complaints apply only to matters that occur within China.

Complaints must apply to travel activities only.

In submitting a complaint, be specific about who is complaining, the exact nature of the complaint, and the facts.

-Complaint Range

You should submit a complaint:

If you think your travel agency has failed to offer you appropriate service

If you think your agency did not execute the agreed-upon contract

If you think your agency has caused bodily injury or property damage

If your tour guide or driver inappropriately asks for tips or forces you to give tips

If you think your agency is being dishonest, prejudicing your rights.

If you determine that your interests have been infringed upon during your visit in China

-How to Complain

You should first contact the related department by telephone to report your travel activities where you feel your rights have been violated. You may be asked to prepare a formal written statement.

Be specific in your complaint; include details about the travel agency, transportation, tour guide, hotel, etc. Include a statement about your pecuniary losses, and/or request for the investigation of legal responsibility.

Include supporting documents with personal information in detail, including your name, gender, nationality, occupation, age, etc. Allow 15- 45 days to handle your claim.

-Where to Complain

Tourism Quality Supervision and Management Offices in China

CNTA (China National Tourism Administration)

TelFaxOffice HoursPostal Code
AddressNo.Jia 9, Jianguomennei Dajie, Beijing


TelFaxOffice HoursPostal Code
010-65130828010-65158251/6515825508:30-12:00; 14:30-17:00100022
AddressRoom 1001, Beijing Tourism Building, No.28, Jianguomenwai Dajie, Beijing


Top Yunnan Tours
Yunnan Attractions | Yunnan Festivals | Yunnan Hotels | Yunnan Pictures | Travel News | Yunnan Birding Tours | Yunnan Flowers Tours | Yunnan Golf | Maps of Yunnan | Why Yunnan | Feedback | FAQ | West China Tours


You will only receive emails that you permitted upon submission and your email address will never be shared with any third parties without your express permission.

CONTACT US          ↑TOP
Emergency Call:0086-13529022630
Skype: Adventure-China
Lifang Building-B, Xianggeli Avenue, Gucheng District, Lijiang, Yunnan, China 674100
Copyright © 2015-2018 All Rights Reserved.
Follow us on: