Luggage Loss, Damage and Delay

When above situation occur, passenger should fill the Luggage Transport Accident Record jointly with the airline company at the stops or destination, and submit a claim for compensation in legal time limit, together with the fight ticket (or photocopy), luggage tag, the filled Luggage Transport Accident Record, any prove or vouchers for the staffs in you luggage and other relative prove. If passenger does not raise an objection when fetching the luggage, it means the luggage transport has been delivered in good condition.

Luggage loss, damage and delayWhen the delayed luggage arrives, the airline company should inform the passenger as soon as possible, or deliver to the passenger directly. Because the transport luggage does not arrival at the same time with the passenger, it may cause inconvenience to the passenger, and the passenger could claim for appropriate compensation for the temporary living goods.

Limitation of Liability for Luggage

For China domestic flights: If luggage was damaged partly or lost, the maximum compensation will be 100 CNY/kg. If the value of the luggage is less than 100 CNY/kg, the compensation will be calculated according the actual value of the luggage.

The charge for overweight luggage will return to the passenger and the compensation still be calculated according to the actual weight of the checked luggage.

The lost luggage which have already apply for luggage declared value, will be compensate according to the declared value, and the extra charge for applying luggage declared value will not return to the passenger. If the declared value is higher than the actual value of the lost luggage, the compensation will be made according to the actual value, and the extra charge for applying luggage declared value will not return to the passenger. If the luggage is damaged, then the compensation will be made according the reduced value or the compensation could be the repair costs.

The carry-on luggage or cabin luggage are damaged or lost during boarding, getting off the airplane, or just in the cabin, the maximum compensation for each passenger is 3000 CNY. If the luggage are found later after the passengers get the compensation, the airline company will inform the passenger to get the luggage back and return all the compensation, except for the compensation for temporary living goods.

Tips: for the maximum compensation, if the value of the luggage is less than the compensation, then the passenger will get the compensation equal to the value of the luggage. If the compensation could not make up for the loss of the passenger, passenger could claim for compensation to insurance company.